Q1. Which of the following best describes Empathy research?

A. a guided conversation used to learn about a participant's experiences, behaviours and needs B. research intended to understand users' experiences, needs, perspectives, behaviours and context C. systematic attention to what users actually do in context D. listening carefully to understand what a participant means rather than preparing only to respond

Check Answer

Correct Answer: B   |   Marks: 1

Explanation: Empathy research refers to research intended to understand users' experiences, needs, perspectives, behaviours and context. Its main purpose is to build a grounded understanding of people before defining the problem. The example 'interviewing and observing students before redesigning a campus service' is consistent with this concept.

Q2. What is the primary purpose of Empathy research in design thinking?

A. to obtain qualitative insights directly from users B. to capture behaviours and environmental factors that users may not explicitly report C. to build a grounded understanding of people before defining the problem D. to improve the quality and depth of research conversations

Check Answer

Correct Answer: C   |   Marks: 1

Explanation: The primary purpose of Empathy research is to build a grounded understanding of people before defining the problem. This makes it different from the other options, which describe the roles of related concepts rather than the selected concept.

Q3. A design team interviewing and observing students before redesigning a campus service. Which concept is most directly illustrated?

A. User interview B. Observation C. Active listening D. Empathy research

Check Answer

Correct Answer: D   |   Marks: 1

Explanation: The scenario illustrates Empathy research because interviewing and observing students before redesigning a campus service. The concept is specifically used to to build a grounded understanding of people before defining the problem.

Q4. Which action would be the clearest application of Empathy research?

A. interviewing and observing students before redesigning a campus service B. asking a commuter to describe a typical journey and difficulties C. watching how users navigate a confusing kiosk D. asking a follow-up question after a participant describes a frustration

Check Answer

Correct Answer: A   |   Marks: 1

Explanation: A direct application of Empathy research is interviewing and observing students before redesigning a campus service. This is appropriate because the concept is intended to to build a grounded understanding of people before defining the problem.

Q5. Which statement is most closely associated with Empathy research?

A. a guided conversation used to learn about a participant's experiences, behaviours and needs B. research intended to understand users' experiences, needs, perspectives, behaviours and context C. systematic attention to what users actually do in context D. listening carefully to understand what a participant means rather than preparing only to respond

Check Answer

Correct Answer: B   |   Marks: 1

Explanation: The statement is associated with Empathy research because it defines the concept as research intended to understand users' experiences, needs, perspectives, behaviours and context. In practice, the concept helps teams to build a grounded understanding of people before defining the problem.

Q6. Which of the following best describes User interview?

A. systematic attention to what users actually do in context B. listening carefully to understand what a participant means rather than preparing only to respond C. a guided conversation used to learn about a participant's experiences, behaviours and needs D. a question that invites a detailed response rather than a restricted yes/no or single-choice answer

Check Answer

Correct Answer: C   |   Marks: 1

Explanation: User interview refers to a guided conversation used to learn about a participant's experiences, behaviours and needs. Its main purpose is to obtain qualitative insights directly from users. The example 'asking a commuter to describe a typical journey and difficulties' is consistent with this concept.

Q7. What is the primary purpose of User interview in design thinking?

A. to capture behaviours and environmental factors that users may not explicitly report B. to improve the quality and depth of research conversations C. to encourage participants to describe experiences in their own words D. to obtain qualitative insights directly from users

Check Answer

Correct Answer: D   |   Marks: 1

Explanation: The primary purpose of User interview is to obtain qualitative insights directly from users. This makes it different from the other options, which describe the roles of related concepts rather than the selected concept.

Q8. A design team asking a commuter to describe a typical journey and difficulties. Which concept is most directly illustrated?

A. User interview B. Observation C. Active listening D. Open-ended question

Check Answer

Correct Answer: A   |   Marks: 1

Explanation: The scenario illustrates User interview because asking a commuter to describe a typical journey and difficulties. The concept is specifically used to to obtain qualitative insights directly from users.

Q9. Which action would be the clearest application of User interview?

A. watching how users navigate a confusing kiosk B. asking a commuter to describe a typical journey and difficulties C. asking a follow-up question after a participant describes a frustration D. asking, 'What is difficult about this process for you?'

Check Answer

Correct Answer: B   |   Marks: 1

Explanation: A direct application of User interview is asking a commuter to describe a typical journey and difficulties. This is appropriate because the concept is intended to to obtain qualitative insights directly from users.

Q10. Which statement is most closely associated with User interview?

A. systematic attention to what users actually do in context B. listening carefully to understand what a participant means rather than preparing only to respond C. a guided conversation used to learn about a participant's experiences, behaviours and needs D. a question that invites a detailed response rather than a restricted yes/no or single-choice answer

Check Answer

Correct Answer: C   |   Marks: 1

Explanation: The statement is associated with User interview because it defines the concept as a guided conversation used to learn about a participant's experiences, behaviours and needs. In practice, the concept helps teams to obtain qualitative insights directly from users.

Q11. Which of the following best describes Observation?

A. listening carefully to understand what a participant means rather than preparing only to respond B. a question that invites a detailed response rather than a restricted yes/no or single-choice answer C. a question phrased in a way that suggests a desired answer D. systematic attention to what users actually do in context

Check Answer

Correct Answer: D   |   Marks: 1

Explanation: Observation refers to systematic attention to what users actually do in context. Its main purpose is to capture behaviours and environmental factors that users may not explicitly report. The example 'watching how users navigate a confusing kiosk' is consistent with this concept.

Q12. What is the primary purpose of Observation in design thinking?

A. to capture behaviours and environmental factors that users may not explicitly report B. to improve the quality and depth of research conversations C. to encourage participants to describe experiences in their own words D. to recognize and reduce researcher bias in interviews

Check Answer

Correct Answer: A   |   Marks: 1

Explanation: The primary purpose of Observation is to capture behaviours and environmental factors that users may not explicitly report. This makes it different from the other options, which describe the roles of related concepts rather than the selected concept.

Q13. A design team watching how users navigate a confusing kiosk. Which concept is most directly illustrated?

A. Active listening B. Observation C. Open-ended question D. Leading question

Check Answer

Correct Answer: B   |   Marks: 1

Explanation: The scenario illustrates Observation because watching how users navigate a confusing kiosk. The concept is specifically used to to capture behaviours and environmental factors that users may not explicitly report.

Q14. Which action would be the clearest application of Observation?

A. asking a follow-up question after a participant describes a frustration B. asking, 'What is difficult about this process for you?' C. watching how users navigate a confusing kiosk D. asking, 'You find this app confusing, don't you?'

Check Answer

Correct Answer: C   |   Marks: 1

Explanation: A direct application of Observation is watching how users navigate a confusing kiosk. This is appropriate because the concept is intended to to capture behaviours and environmental factors that users may not explicitly report.

Q15. Which statement is most closely associated with Observation?

A. listening carefully to understand what a participant means rather than preparing only to respond B. a question that invites a detailed response rather than a restricted yes/no or single-choice answer C. a question phrased in a way that suggests a desired answer D. systematic attention to what users actually do in context

Check Answer

Correct Answer: D   |   Marks: 1

Explanation: The statement is associated with Observation because it defines the concept as systematic attention to what users actually do in context. In practice, the concept helps teams to capture behaviours and environmental factors that users may not explicitly report.

Q16. Which of the following best describes Active listening?

A. listening carefully to understand what a participant means rather than preparing only to respond B. a question that invites a detailed response rather than a restricted yes/no or single-choice answer C. a question phrased in a way that suggests a desired answer D. the way a user experiences and interprets a situation based on their needs and context

Check Answer

Correct Answer: A   |   Marks: 1

Explanation: Active listening refers to listening carefully to understand what a participant means rather than preparing only to respond. Its main purpose is to improve the quality and depth of research conversations. The example 'asking a follow-up question after a participant describes a frustration' is consistent with this concept.

Q17. What is the primary purpose of Active listening in design thinking?

A. to encourage participants to describe experiences in their own words B. to improve the quality and depth of research conversations C. to recognize and reduce researcher bias in interviews D. to keep design decisions grounded in the user's experience

Check Answer

Correct Answer: B   |   Marks: 1

Explanation: The primary purpose of Active listening is to improve the quality and depth of research conversations. This makes it different from the other options, which describe the roles of related concepts rather than the selected concept.

Q18. A design team asking a follow-up question after a participant describes a frustration. Which concept is most directly illustrated?

A. Open-ended question B. Leading question C. Active listening D. User perspective

Check Answer

Correct Answer: C   |   Marks: 1

Explanation: The scenario illustrates Active listening because asking a follow-up question after a participant describes a frustration. The concept is specifically used to to improve the quality and depth of research conversations.

Q19. Which action would be the clearest application of Active listening?

A. asking, 'What is difficult about this process for you?' B. asking, 'You find this app confusing, don't you?' C. understanding why a first-time visitor cannot interpret a technical sign D. asking a follow-up question after a participant describes a frustration

Check Answer

Correct Answer: D   |   Marks: 1

Explanation: A direct application of Active listening is asking a follow-up question after a participant describes a frustration. This is appropriate because the concept is intended to to improve the quality and depth of research conversations.

Q20. Which statement is most closely associated with Active listening?

A. listening carefully to understand what a participant means rather than preparing only to respond B. a question that invites a detailed response rather than a restricted yes/no or single-choice answer C. a question phrased in a way that suggests a desired answer D. the way a user experiences and interprets a situation based on their needs and context

Check Answer

Correct Answer: A   |   Marks: 1

Explanation: The statement is associated with Active listening because it defines the concept as listening carefully to understand what a participant means rather than preparing only to respond. In practice, the concept helps teams to improve the quality and depth of research conversations.

Q21. Which of the following best describes Open-ended question?

A. a question phrased in a way that suggests a desired answer B. a question that invites a detailed response rather than a restricted yes/no or single-choice answer C. the way a user experiences and interprets a situation based on their needs and context D. a meaningful understanding about a user's experience derived from research evidence

Check Answer

Correct Answer: B   |   Marks: 1

Explanation: Open-ended question refers to a question that invites a detailed response rather than a restricted yes/no or single-choice answer. Its main purpose is to encourage participants to describe experiences in their own words. The example 'asking, 'What is difficult about this process for you?'' is consistent with this concept.

Q22. What is the primary purpose of Open-ended question in design thinking?

A. to recognize and reduce researcher bias in interviews B. to keep design decisions grounded in the user's experience C. to encourage participants to describe experiences in their own words D. to turn observations and conversations into useful design understanding

Check Answer

Correct Answer: C   |   Marks: 1

Explanation: The primary purpose of Open-ended question is to encourage participants to describe experiences in their own words. This makes it different from the other options, which describe the roles of related concepts rather than the selected concept.

Q23. A design team asking, 'What is difficult about this process for you?'. Which concept is most directly illustrated?

A. Leading question B. User perspective C. Empathy insight D. Open-ended question

Check Answer

Correct Answer: D   |   Marks: 1

Explanation: The scenario illustrates Open-ended question because asking, 'What is difficult about this process for you?'. The concept is specifically used to to encourage participants to describe experiences in their own words.

Q24. Which action would be the clearest application of Open-ended question?

A. asking, 'What is difficult about this process for you?' B. asking, 'You find this app confusing, don't you?' C. understanding why a first-time visitor cannot interpret a technical sign D. realizing that users avoid a feature because they fear making an irreversible mistake

Check Answer

Correct Answer: A   |   Marks: 1

Explanation: A direct application of Open-ended question is asking, 'What is difficult about this process for you?'. This is appropriate because the concept is intended to to encourage participants to describe experiences in their own words.

Q25. Which statement is most closely associated with Open-ended question?

A. a question phrased in a way that suggests a desired answer B. a question that invites a detailed response rather than a restricted yes/no or single-choice answer C. the way a user experiences and interprets a situation based on their needs and context D. a meaningful understanding about a user's experience derived from research evidence

Check Answer

Correct Answer: B   |   Marks: 1

Explanation: The statement is associated with Open-ended question because it defines the concept as a question that invites a detailed response rather than a restricted yes/no or single-choice answer. In practice, the concept helps teams to encourage participants to describe experiences in their own words.

Q26. Which of the following best describes Leading question?

A. the way a user experiences and interprets a situation based on their needs and context B. a meaningful understanding about a user's experience derived from research evidence C. a question phrased in a way that suggests a desired answer D. a systematic influence that can distort how research is conducted, interpreted or reported

Check Answer

Correct Answer: C   |   Marks: 1

Explanation: Leading question refers to a question phrased in a way that suggests a desired answer. Its main purpose is to recognize and reduce researcher bias in interviews. The example 'asking, 'You find this app confusing, don't you?'' is consistent with this concept.

Q27. What is the primary purpose of Leading question in design thinking?

A. to keep design decisions grounded in the user's experience B. to turn observations and conversations into useful design understanding C. to improve the credibility of empathy research D. to recognize and reduce researcher bias in interviews

Check Answer

Correct Answer: D   |   Marks: 1

Explanation: The primary purpose of Leading question is to recognize and reduce researcher bias in interviews. This makes it different from the other options, which describe the roles of related concepts rather than the selected concept.

Q28. A design team asking, 'You find this app confusing, don't you?'. Which concept is most directly illustrated?

A. Leading question B. User perspective C. Empathy insight D. Research bias

Check Answer

Correct Answer: A   |   Marks: 1

Explanation: The scenario illustrates Leading question because asking, 'You find this app confusing, don't you?'. The concept is specifically used to to recognize and reduce researcher bias in interviews.

Q29. Which action would be the clearest application of Leading question?

A. understanding why a first-time visitor cannot interpret a technical sign B. asking, 'You find this app confusing, don't you?' C. realizing that users avoid a feature because they fear making an irreversible mistake D. interviewing only users who already like the current product

Check Answer

Correct Answer: B   |   Marks: 1

Explanation: A direct application of Leading question is asking, 'You find this app confusing, don't you?'. This is appropriate because the concept is intended to to recognize and reduce researcher bias in interviews.

Q30. Which statement is most closely associated with Leading question?

A. the way a user experiences and interprets a situation based on their needs and context B. a meaningful understanding about a user's experience derived from research evidence C. a question phrased in a way that suggests a desired answer D. a systematic influence that can distort how research is conducted, interpreted or reported

Check Answer

Correct Answer: C   |   Marks: 1

Explanation: The statement is associated with Leading question because it defines the concept as a question phrased in a way that suggests a desired answer. In practice, the concept helps teams to recognize and reduce researcher bias in interviews.

Q31. Which of the following best describes User perspective?

A. a meaningful understanding about a user's experience derived from research evidence B. a systematic influence that can distort how research is conducted, interpreted or reported C. collecting research information in the real environment where the user experience occurs D. the way a user experiences and interprets a situation based on their needs and context

Check Answer

Correct Answer: D   |   Marks: 1

Explanation: User perspective refers to the way a user experiences and interprets a situation based on their needs and context. Its main purpose is to keep design decisions grounded in the user's experience. The example 'understanding why a first-time visitor cannot interpret a technical sign' is consistent with this concept.

Q32. What is the primary purpose of User perspective in design thinking?

A. to keep design decisions grounded in the user's experience B. to turn observations and conversations into useful design understanding C. to improve the credibility of empathy research D. to capture contextual evidence that may be absent from desk research

Check Answer

Correct Answer: A   |   Marks: 1

Explanation: The primary purpose of User perspective is to keep design decisions grounded in the user's experience. This makes it different from the other options, which describe the roles of related concepts rather than the selected concept.

Q33. A design team understanding why a first-time visitor cannot interpret a technical sign. Which concept is most directly illustrated?

A. Empathy insight B. User perspective C. Research bias D. Field work

Check Answer

Correct Answer: B   |   Marks: 1

Explanation: The scenario illustrates User perspective because understanding why a first-time visitor cannot interpret a technical sign. The concept is specifically used to to keep design decisions grounded in the user's experience.

Q34. Which action would be the clearest application of User perspective?

A. realizing that users avoid a feature because they fear making an irreversible mistake B. interviewing only users who already like the current product C. understanding why a first-time visitor cannot interpret a technical sign D. visiting a campus canteen during peak time to observe queues

Check Answer

Correct Answer: C   |   Marks: 1

Explanation: A direct application of User perspective is understanding why a first-time visitor cannot interpret a technical sign. This is appropriate because the concept is intended to to keep design decisions grounded in the user's experience.

Q35. Which statement is most closely associated with User perspective?

A. a meaningful understanding about a user's experience derived from research evidence B. a systematic influence that can distort how research is conducted, interpreted or reported C. collecting research information in the real environment where the user experience occurs D. the way a user experiences and interprets a situation based on their needs and context

Check Answer

Correct Answer: D   |   Marks: 1

Explanation: The statement is associated with User perspective because it defines the concept as the way a user experiences and interprets a situation based on their needs and context. In practice, the concept helps teams to keep design decisions grounded in the user's experience.

Q36. Which of the following best describes Empathy insight?

A. a meaningful understanding about a user's experience derived from research evidence B. a systematic influence that can distort how research is conducted, interpreted or reported C. collecting research information in the real environment where the user experience occurs D. research intended to understand users' experiences, needs, perspectives, behaviours and context

Check Answer

Correct Answer: A   |   Marks: 1

Explanation: Empathy insight refers to a meaningful understanding about a user's experience derived from research evidence. Its main purpose is to turn observations and conversations into useful design understanding. The example 'realizing that users avoid a feature because they fear making an irreversible mistake' is consistent with this concept.

Q37. What is the primary purpose of Empathy insight in design thinking?

A. to improve the credibility of empathy research B. to turn observations and conversations into useful design understanding C. to capture contextual evidence that may be absent from desk research D. to build a grounded understanding of people before defining the problem

Check Answer

Correct Answer: B   |   Marks: 1

Explanation: The primary purpose of Empathy insight is to turn observations and conversations into useful design understanding. This makes it different from the other options, which describe the roles of related concepts rather than the selected concept.

Q38. A design team realizing that users avoid a feature because they fear making an irreversible mistake. Which concept is most directly illustrated?

A. Research bias B. Field work C. Empathy insight D. Empathy research

Check Answer

Correct Answer: C   |   Marks: 1

Explanation: The scenario illustrates Empathy insight because realizing that users avoid a feature because they fear making an irreversible mistake. The concept is specifically used to to turn observations and conversations into useful design understanding.

Q39. Which action would be the clearest application of Empathy insight?

A. interviewing only users who already like the current product B. visiting a campus canteen during peak time to observe queues C. interviewing and observing students before redesigning a campus service D. realizing that users avoid a feature because they fear making an irreversible mistake

Check Answer

Correct Answer: D   |   Marks: 1

Explanation: A direct application of Empathy insight is realizing that users avoid a feature because they fear making an irreversible mistake. This is appropriate because the concept is intended to to turn observations and conversations into useful design understanding.

Q40. Which statement is most closely associated with Empathy insight?

A. a meaningful understanding about a user's experience derived from research evidence B. a systematic influence that can distort how research is conducted, interpreted or reported C. collecting research information in the real environment where the user experience occurs D. research intended to understand users' experiences, needs, perspectives, behaviours and context

Check Answer

Correct Answer: A   |   Marks: 1

Explanation: The statement is associated with Empathy insight because it defines the concept as a meaningful understanding about a user's experience derived from research evidence. In practice, the concept helps teams to turn observations and conversations into useful design understanding.

Q41. Which of the following best describes Research bias?

A. collecting research information in the real environment where the user experience occurs B. a systematic influence that can distort how research is conducted, interpreted or reported C. research intended to understand users' experiences, needs, perspectives, behaviours and context D. a guided conversation used to learn about a participant's experiences, behaviours and needs

Check Answer

Correct Answer: B   |   Marks: 1

Explanation: Research bias refers to a systematic influence that can distort how research is conducted, interpreted or reported. Its main purpose is to improve the credibility of empathy research. The example 'interviewing only users who already like the current product' is consistent with this concept.

Q42. What is the primary purpose of Research bias in design thinking?

A. to capture contextual evidence that may be absent from desk research B. to build a grounded understanding of people before defining the problem C. to improve the credibility of empathy research D. to obtain qualitative insights directly from users

Check Answer

Correct Answer: C   |   Marks: 1

Explanation: The primary purpose of Research bias is to improve the credibility of empathy research. This makes it different from the other options, which describe the roles of related concepts rather than the selected concept.

Q43. A design team interviewing only users who already like the current product. Which concept is most directly illustrated?

A. Field work B. Empathy research C. User interview D. Research bias

Check Answer

Correct Answer: D   |   Marks: 1

Explanation: The scenario illustrates Research bias because interviewing only users who already like the current product. The concept is specifically used to to improve the credibility of empathy research.

Q44. Which action would be the clearest application of Research bias?

A. interviewing only users who already like the current product B. visiting a campus canteen during peak time to observe queues C. interviewing and observing students before redesigning a campus service D. asking a commuter to describe a typical journey and difficulties

Check Answer

Correct Answer: A   |   Marks: 1

Explanation: A direct application of Research bias is interviewing only users who already like the current product. This is appropriate because the concept is intended to to improve the credibility of empathy research.

Q45. Which statement is most closely associated with Research bias?

A. collecting research information in the real environment where the user experience occurs B. a systematic influence that can distort how research is conducted, interpreted or reported C. research intended to understand users' experiences, needs, perspectives, behaviours and context D. a guided conversation used to learn about a participant's experiences, behaviours and needs

Check Answer

Correct Answer: B   |   Marks: 1

Explanation: The statement is associated with Research bias because it defines the concept as a systematic influence that can distort how research is conducted, interpreted or reported. In practice, the concept helps teams to improve the credibility of empathy research.

Q46. Which of the following best describes Field work?

A. research intended to understand users' experiences, needs, perspectives, behaviours and context B. a guided conversation used to learn about a participant's experiences, behaviours and needs C. collecting research information in the real environment where the user experience occurs D. systematic attention to what users actually do in context

Check Answer

Correct Answer: C   |   Marks: 1

Explanation: Field work refers to collecting research information in the real environment where the user experience occurs. Its main purpose is to capture contextual evidence that may be absent from desk research. The example 'visiting a campus canteen during peak time to observe queues' is consistent with this concept.

Q47. What is the primary purpose of Field work in design thinking?

A. to build a grounded understanding of people before defining the problem B. to obtain qualitative insights directly from users C. to capture behaviours and environmental factors that users may not explicitly report D. to capture contextual evidence that may be absent from desk research

Check Answer

Correct Answer: D   |   Marks: 1

Explanation: The primary purpose of Field work is to capture contextual evidence that may be absent from desk research. This makes it different from the other options, which describe the roles of related concepts rather than the selected concept.

Q48. A design team visiting a campus canteen during peak time to observe queues. Which concept is most directly illustrated?

A. Field work B. Empathy research C. User interview D. Observation

Check Answer

Correct Answer: A   |   Marks: 1

Explanation: The scenario illustrates Field work because visiting a campus canteen during peak time to observe queues. The concept is specifically used to to capture contextual evidence that may be absent from desk research.

Q49. Which action would be the clearest application of Field work?

A. interviewing and observing students before redesigning a campus service B. visiting a campus canteen during peak time to observe queues C. asking a commuter to describe a typical journey and difficulties D. watching how users navigate a confusing kiosk

Check Answer

Correct Answer: B   |   Marks: 1

Explanation: A direct application of Field work is visiting a campus canteen during peak time to observe queues. This is appropriate because the concept is intended to to capture contextual evidence that may be absent from desk research.

Q50. Which statement is most closely associated with Field work?

A. research intended to understand users' experiences, needs, perspectives, behaviours and context B. a guided conversation used to learn about a participant's experiences, behaviours and needs C. collecting research information in the real environment where the user experience occurs D. systematic attention to what users actually do in context

Check Answer

Correct Answer: C   |   Marks: 1

Explanation: The statement is associated with Field work because it defines the concept as collecting research information in the real environment where the user experience occurs. In practice, the concept helps teams to capture contextual evidence that may be absent from desk research.